Providing Feedback to Patients & Families

Amanda Gooding, Ph.D., ABPP-CN

Associate Professor at UC San Diego & Chair of the Society for Clinical Neuropsychology’s Early Career Commitee

^{Live lecture date: 6/29/2020}

These learning questions are brought to you by the KnowNeuropsychology / APPCN collaboration.

*This quiz has four multiple choice questions & one discussion question.

1 / 5

According to the Fallows and Hilsabeck (2013) article, individuals who received oral feedback AND a written summary had higher recommendation adherence at one month follow-up compared to individuals who received oral feedback only.

True

False

2 / 5

Avoiding medical/neuropsychological jargon during feedback is an example of the principle of
(taken from Heath and Heath, 2008):

Unexpectedness

Credibility

Simplicity

Concreteness

3 / 5

Which of the following is a way to prepare for feedback during the clinical interview?

Foreshadow information that you might present later

Limit information gathering only to “hard data”

Stick to the original referral question

Assess misconceptions to later change at the feedback session

4 / 5

When communicating the results of a patient’s neuropsychological evaluation to other professionals, it is important that you:

Assume other providers have a sufficient level of psychometric understanding

Remind them that cognition is “all or none”

Avoid being the voice of the patient/family

Avoid hedging and readily acknowledge what you don’t know

5 / 5

Discussion question: What are some of the logistic considerations of feedback (location, timing, attendees, etc.) relevant to your specific clinics/rotations?

Your score is

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